FAQ

How long will my order take to arrive?

If you place your order before 15:00 GMT, we’ll do our best to process it that same working day. Normally, processing takes 1–2 working days and delivery within the UK takes around 1–3 working days (Monday to Friday). Read more on Shipping Policy page.

Can I track my order?

After placing your order, you’ll receive a confirmation email letting you know we’ve registered it and started processing. You can track the status of your order here.

Can I change or cancel my order after placing it?

You can only cancel an order if it hasn’t been processed or dispatched yet, so please let us know as soon as possible if you wish to cancel.

How do I return an item?

No matter the reason, you have 30 days from the date of delivery to send your items back to us. Unfortunately, we cannot accept returns once this period has passed. To start a return, please email us at info@willowgracehome.com and we will provide you with detailed instructions. Read more on Return and Refun Policy page.

Can I exchange an item for a different one?

If you would like to exchange an item, please email info@willowgracehome.com with the details of what you would like to swap. We will guide you through the exchange process. Please remember that exchanges are only possible within 30 days of delivery, and items must be unused, and have all original tags attached.

How long does it take to process a refund?

Once we have received and checked your return, your refund will be issued to your original payment method. This usually takes up to 7 days. We do not charge any restocking fees.

How can I contact you?

You can contact us using the details below or via the Contact Form.

Contact Information

Customer Support Hours:
Monday - Friday: 9:00 - 17:00 GMT

E-mail: info@willowgracehome.com
Phone: +447441429228

Business Information
Willow Grace Home is operated by Trust Ads, s.r.o., a company registered in the Czech Republic.

Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953

Address:
Křižíkova 44
Prague 18600
Czech Republic