Terms of Service

By accessing our website https://willowgracehome.com and completing any purchase transaction, you engage with our "Service" and thereby consent to be bound by the following terms and conditions (hereinafter referred to as "Terms of Service" or "Terms"), encompassing all supplementary terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms of Service govern all users of the website, including without limitation browsers, vendors, customers, merchants, and content contributors.

We strongly advise careful review of these Terms of Service prior to accessing or utilising our website. By accessing or using any portion of the website, you acknowledge your agreement to be bound by these Terms of Service. Should you decline to accept all terms and conditions contained within this agreement, you are prohibited from accessing the website or utilising any services. If these Terms of Service constitute an offer, acceptance is expressly confined to these Terms of Service.

Any additional features or tools incorporated into the current establishment shall remain subject to these Terms of Service. The most current version of the Terms of Service may be reviewed at any time on this page. We reserve the absolute right to update, modify, or replace any provision of these Terms of Service through publication of updates and modifications to our website. It remains your responsibility to periodically review this page for amendments. Continued use of or access to the website following publication of any modifications constitutes acceptance of such changes.

Our establishment operates through Shopify Inc., which provides the digital e-commerce platform enabling us to offer our products and services to you.

Section 1 – Digital Establishment Terms

By accepting these Terms of Service, you represent that you have attained the age of majority within your country of residence and have granted consent for any minor dependents to utilise this website.

You must not transmit any malicious code, viruses, worms, or any programming of a destructive nature.

Any breach or contravention of these Terms shall result in immediate termination of your Services.

Section 2 – General Provisions

We reserve the absolute right to refuse service to any individual for any reason at any time.

You acknowledge that your content (excluding payment card information) may be transmitted without encryption and may involve (a) transmissions across various networks; and (b) modifications to conform with technical requirements of connecting networks or devices. Payment card information is invariably encrypted during network transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, utilisation of the Service, or access to the Service, or any content accessible through the website providing the service, without our express written authorisation.

The headings employed in this agreement are included solely for convenience and shall not limit or otherwise affect these Terms.

Section 3 – Information Accuracy, Completeness & Currency

We accept no responsibility should information available on this website prove inaccurate, incomplete, or outdated. Material on this website is provided for general information purposes only and should not be relied upon as the sole foundation for decision-making without consulting primary, more accurate, comprehensive, or current information sources. Any reliance upon website material is undertaken at your own risk.

This website may contain historical information. Such historical data is necessarily not current and is provided for reference purposes only. We reserve the right to modify website contents at any time but bear no obligation to update any information on our website. You acknowledge that monitoring changes to our website remains your responsibility.

Section 4 – Service & Pricing Modifications

Product pricing remains subject to change without prior notification.

We reserve the right to modify or discontinue the Service (or any component or content thereof) without notice at any time.

We shall bear no liability to you or any third party for any modification, pricing change, suspension, or discontinuance of the Service.

Section 5 – Product Availability

Certain products may be available exclusively through the website. These products may have limited availability and remain subject to return or exchange only in accordance with our Returns & Refunds Policy. We have endeavoured to display product colours and images as accurately as possible. We cannot guarantee the accuracy of colour representation on your computer monitor.

We reserve the right to limit quantities of any products we offer. All product descriptions or pricing remain subject to modification at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product offer made on this website is void where prohibited.

Section 6 – Billing & Account Information Accuracy

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Such restrictions may include orders placed through the same customer account, identical payment cards, or orders utilising identical billing or shipping addresses. Should we modify or cancel an order, we may attempt notification by contacting the electronic mail address or billing address/telephone number provided at order placement. We reserve the right to limit or prohibit orders that, in our sole judgement, appear placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our establishment. You agree to promptly update your account and other information, including electronic mail address and payment card details and expiration dates, enabling us to complete transactions and contact you as required.

For comprehensive details, please review our Returns & Refunds Policy.

Section 7 – Optional Third-Party Tools

We may provide access to third-party tools over which we exercise neither monitoring nor control nor input.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without warranties, representations, or conditions of any kind and without endorsement. We shall bear no liability arising from or relating to your use of optional third-party tools.

Any utilisation of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure familiarity with and approval of the terms under which tools are provided by relevant third-party providers.

We may also offer new services or features through the website in future (including new tools and resources). Such new features or services shall remain subject to these Terms of Service.

Section 8 – Third-Party References

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites unaffiliated with us. We accept no responsibility for examining or evaluating content accuracy and do not warrant or accept liability for any third-party materials, websites, or other materials, products, or services of third parties.

We bear no liability for harm or damages related to purchase or use of goods, services, resources, content, or other transactions conducted in connection with third-party websites. Please carefully review third-party policies and practices, ensuring complete understanding before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third party.

Section 9 – User Submissions, Feedback & Communications

Should you submit certain specific materials at our request (such as competition entries) or, without our request, submit creative ideas, suggestions, proposals, plans, or other materials through any medium (collectively referred to as 'submissions'), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise utilise such submissions in any medium. We are under no obligation to (1) maintain any submissions in confidence; (2) provide compensation for any submissions; or (3) respond to any submissions.

We may, but bear no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your submissions shall not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your submissions shall not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or malware that could affect the operation of the Service or related websites. You may not employ false electronic mail addresses, impersonate others, or otherwise mislead us or third parties regarding the origin of any submissions. You bear sole responsibility for any submissions and their accuracy. We accept no responsibility and assume no liability for any submissions posted by you or any third party.

Section 10 – Personal Information

Your submission of personal information through the establishment is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies & Omissions

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders should any information in the Service or on related websites prove inaccurate at any time without prior notice (including following order submission).

We undertake no obligation to update, amend, or clarify information in the Service or on related websites, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on related websites should indicate that all information has been modified or updated.

Section 12 – Prohibited Activities

In addition to other prohibitions established in these Terms of Service, you are prohibited from using the website or its content for the following purposes: (a) any unlawful activity; (b) soliciting others to perform or participate in unlawful acts; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing upon or violating our intellectual property rights or those of others; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or malicious code that may affect the functionality or operation of the Service, related websites, other websites, or the Internet; (h) collecting or tracking personal information of others; (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) any obscene or immoral purpose; or (k) interfering with or circumventing security features of the Service, related websites, other websites, or the Internet. We reserve the right to terminate your use of the Service or related websites for violating any prohibited uses.

Section 13 – Warranty Disclaimer & Liability Limitation

We do not guarantee, represent, or warrant that your use of our service shall be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from service use shall be accurate or reliable.

You agree that we may periodically remove the service for indefinite periods or cancel the service at any time without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered through the service are (except as expressly stated) provided on an "as is" and "as available" basis without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for particular purpose, durability, title, and non-infringement.

Under no circumstances shall our website, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related to your use of the service or any product, including but not limited to any errors or omissions in content, or any loss or damage incurred as a result of using the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of such possibility.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising from your breach of these Terms of Service or incorporated documents, or your violation of any law or third-party rights.

Section 15 – Severability

Should any provision of these Terms of Service be determined unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of remaining provisions.

Section 16 – Termination

Obligations and liabilities of the parties incurred prior to termination shall survive agreement termination for all purposes.

These Terms of Service remain effective unless terminated by either party. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing website use.

Should we determine, in our sole judgement, that you have failed or we suspect failure to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You shall remain liable for all amounts due up to and including the termination date and may be denied access to our Services (or any portion thereof).

Section 17 – Complete Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or regarding the Service constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the parties (including but not limited to any prior versions of the Terms of Service).

Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing Jurisdiction

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 19 – Terms Modifications

The most current version of the Terms of Service may be reviewed at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any provision of these Terms of Service by posting updates and changes to our website. It remains your responsibility to periodically review our website for changes. Your continued use of or access to our website or the Service following publication of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Customer Support Hours:
Monday - Friday: 9:00 - 17:00 GMT

E-mail: info@willowgracehome.com
Phone: +447441429228

Business Information
Willow Grace Home is operated by Trust Ads, s.r.o., a company registered in Czech Republic.

Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953

Address:
Křižíkova 44
Prague 18600
Czech Republic