Returns & Refunds Policy

We are dedicated to ensuring complete customer satisfaction with every purchase. Should you find yourself dissatisfied with any aspect of your order, we have established a comprehensive returns, refunds, and exchange procedure to provide appropriate resolution.

📅 Return Period

Items may be returned within thirty days of delivery

💰 Restocking Charges

No restocking fees are levied

⏱️ Refund Processing

Refunds are completed within seven days following approval

📦 Return Postage

Customers bear responsibility for return shipping costs

Return Eligibility Criteria

To qualify for return processing, merchandise must meet the following requirements:

  • Items must remain unused and in pristine, original condition
  • All labels, tags, and original packaging must be preserved intact
  • Items damaged through misuse or normal wear are ineligible for return
  • Return requests submitted beyond the thirty-day window cannot be accommodated

Return procedures may be initiated by contacting info@willowgracehome.com. This policy operates in accordance with our Terms of Service.

Return Procedure

To commence a return, please correspond with info@willowgracehome.com, providing comprehensive order details and photographic documentation where applicable. We shall furnish the designated return address, and items should be packaged with appropriate security, preferably utilising original packaging materials. Customers are responsible for return postage expenses, and we strongly recommend employing a tracked postal service. Refund processing commences upon receipt and satisfactory inspection of returned merchandise.

Refund Administration

Refunds are credited to the original payment method within seven days. Electronic confirmation shall be dispatched upon completion of processing.

  • No administrative or restocking charges apply
  • Processing timeframes may vary according to payment provider protocols
Exchange Services

Exchange requests may be submitted via info@willowgracehome.com. Exchanges remain subject to current stock availability. Should the requested item be unavailable, a full refund shall be issued.

Order Modifications

Should your order remain unshipped, please contact info@willowgracehome.com immediately for cancellation. Orders already dispatched may be returned upon delivery through our standard returns procedure.

Defective or Incorrect Merchandise

In circumstances where items arrive damaged or incorrect:

  • Document the issue comprehensively with clear photographic evidence of both the item and packaging
  • Contact our customer service team via electronic mail, including your order reference number
  • We shall arrange prompt replacement or refund processing as appropriate
Contact & Business Info

Customer Support Hours:
Monday - Friday: 9:00 - 17:00 GMT

Email: info@willowgracehome.com
Phone: +447441429228

Business Information:
Willow Grace Home is operated by Trust Ads s.r.o., registered in the Czech Republic.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Address: Křižíkova 44, Prague 18600, Czech Republic