Privacy Policy

Section 1 – Data Collection & Processing

Upon completing a purchase through our establishment, we collect the personal information you furnish, including your name, postal address, and electronic mail address, as an integral component of the commercial transaction process. During your browsing activities, we automatically receive your computer's Internet Protocol (IP) address, which provides essential information regarding your browser and operating system. Electronic marketing communications (where applicable): Subject to your explicit consent, we may dispatch promotional correspondence regarding our establishment, new merchandise, and pertinent updates.

Section 2 – Consent & Authorisation

Granting Permission

When you provide personal information to facilitate a transaction, verify payment credentials, place an order, arrange delivery, or process a return, you thereby consent to our collection and utilisation of such information exclusively for the specified purpose. Should we require your personal information for alternative purposes, such as marketing activities, we shall seek your explicit consent or provide opportunity for consent withdrawal.

Withdrawing Consent

Should you reconsider your position following registration, you may withdraw your consent for continued collection, use, or disclosure of your information at any time by contacting info@willowgracehome.com.

Section 3 – Information Disclosure

We may disclose your personal information where legally mandated or in circumstances where you contravene our Terms of Service.

Section 4 – E-commerce Platform

Our establishment operates through Shopify Inc., which provides the digital commerce platform enabling us to offer our products and services. Your data resides within Shopify's secure databases and applications, protected by robust security protocols including firewall protection.

Payment Processing: Should you elect to utilise direct payment gateways for transaction completion, Shopify securely stores your payment card information. This data is encrypted in accordance with Payment Card Industry Data Security Standard (PCI-DSS) requirements. Transaction information is retained only for the duration necessary to complete your purchase, after which transaction data is permanently deleted.

PCI-DSS requirements ensure secure payment card information processing within our establishment and amongst our service providers. Additional information is available through Shopify's Terms and Conditions (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).

Section 5 – Third-Party Service Providers

Generally, our third-party service providers collect, utilise, and share your information solely as necessary to deliver their contracted services. However, certain third-party vendors, including payment gateways and payment processors, maintain independent privacy policies governing information we provide for transaction-related activities. We recommend reviewing these providers' privacy policies to understand their data processing practices.

Notably, some providers may operate from jurisdictions different from your own or maintain facilities in alternative countries. Consequently, transaction processing through third-party services may subject your information to the legal framework of the provider's operational jurisdiction.

Upon departing our website or being redirected to third-party websites or applications, you are no longer governed by this Privacy Policy or our Terms of Service.

External Links

Links within our establishment may redirect you from our website. We accept no responsibility for third-party privacy policies and recommend reviewing their privacy statements.

Analytics Services

Our establishment employs Google Analytics to monitor website visitors and page viewing patterns.

Section 6 – Data Security

To safeguard your personal information, we implement reasonable precautions and adhere to industry-standard practices ensuring information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Whilst no internet transmission or electronic storage method is entirely secure, we comply with all PCI-DSS requirements and apply recognised industry standards.

Section 7 – Cookie Usage

In common with numerous websites, we employ Cookies on our site. Specific information regarding Cookies utilised in conjunction with our Shopify-powered establishment is available at https://www.shopify.com/legal/cookies. We utilise Cookies to enhance and improve our website and services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with our services (serving our legitimate interests in administering, improving, and optimising our services). We may permit third parties and service providers to employ Cookies on our website to better customise services, products, and advertising across our site and other websites.

Cookie Management

Most browsers automatically accept Cookies by default; however, you may configure your browser to remove or reject Cookies through browser controls. Please note that removing or blocking Cookies may adversely impact your user experience and potentially cause certain services, features, and general functionality to operate incorrectly or become unavailable. Additionally, blocking Cookies may not entirely prevent information sharing with third parties, including advertising partners.

Cookie preferences may be configured through our cookie banner, which appears upon initial website access.

Section 8 – Policy Amendments

We reserve the right to modify this Privacy Policy at any time; therefore, periodic review is recommended. Amendments and clarifications become effective immediately upon website publication. Should we implement material policy changes, notification shall be provided to ensure awareness of information collection practices, usage methods, and circumstances under which we may utilise or disclose such information. In the event of company acquisition or merger, your information may be transferred to new ownership to maintain continuity of product and service provision.